“I’m proud to know that I am part of something bigger than myself. I have the opportunity to set the tone for the world-class experience I know they’ll have with us. This is on the forefront of my mind as I call each guest prior to their visit to offer travel guidance, packing tips, and answer questions. I want them to feel like they’ve already made a friend, even before they’ve arrived. Each morning of their stay with us, I take time to study each of their itineraries so I can anticipate any questions or needs they may have. I love the opportunities I have to work with my team to create an experience for our guests that surprises and delights them.”
